Desktop Support Engineer

Newmark International - Dallas, TX

Full-time

Dallas, TX

Real Estate

About the position

The position is responsible for the overall systems infrastructure, including engineering, implementation, integration, and technical services and support. The role involves designing, implementing, maintaining, and administering hardware and software infrastructures, as well as troubleshooting server hardware and application software issues. The individual will also be involved in developing the technology architecture of the firm and may assist with voice communication services for clients.

Responsibilities

• Develop the technology architecture of the firm, including hardware, software, voice applications, networking, systems, and support processes.
• Assist with provisioning services for voice communication services for GEMS and local clients.
• Work closely with IT managers/supervisors to develop strategy and architecture for the organization.
• Maintain contract compliance for voice and data vendors.
• Assess new technologies and inform management of appropriate changes.
• Work with field personnel to troubleshoot and resolve voice and data communication issues.
• Monitor overall performance to identify potential issues and tune systems appropriately.
• Perform root cause analysis on failed components and implement corrective measures.
• Provide third level support to field offices and affiliate personnel on hardware, software, and network issues.
• Configure, document, implement, and troubleshoot software products including Microsoft Server Operating Systems and Email Systems.

Requirements

• Bachelor's Degree in a computer-related field preferred but not required.
• 1-2 years' experience with Ethernet network environment and peripherals.
• 1-2 years' experience with HP/Compaq servers - SmartStart and Insight Manager.
• Strong technical background on IBM PC/AT compatible hardware and peripherals.
• Strong knowledge of DHCP, TCP/IP, WINS, DNS, LMHost, and Host files.
• Project management skills.
• Experience with disaster recovery and planning concepts.
• Excellent verbal and writing skills.
• Strong analytical skills.

Nice-to-haves

• Microsoft Certification preferred but not required - MCSE NT 4.0, 2000 or 2003.

Benefits

• Benefits/perks may vary depending on the nature of employment and job location.