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Teceze LTD - Milwaukee, WI
posted about 1 month ago
Full-time
Milwaukee, WI
Professional, Scientific, and Technical Services
About the position
The Desktop Support Engineer is responsible for managing IT Service Management operations, focusing on End User Computing and Deskside support services. This role requires a high-level understanding of desktop support technologies and infrastructure components, along with strong troubleshooting skills in networking and operating systems.
Responsibilities
- Manage IT Service Management operations for End User Computing and Deskside support services.
- Provide deskside support, including imaging, migration, and printer support.
- Install and troubleshoot operating systems and related issues.
- Utilize SCCM, Ivanti, or Intune for software deployments and installations.
- Handle patches and package installations, ensuring proper troubleshooting of issues.
Requirements
- 2 to 4 years of experience in IT Service Management operations.
- High-level understanding of desktop support technology areas.
- Strong understanding of infrastructure components.
- Network understanding and troubleshooting skills.
- Experience with SCCM, Ivanti, or Intune for deployments and installations.
- Experience in OS installation and troubleshooting.
