Infosys - Durham, NC
posted 10 days ago
Full-time - Entry Level
Durham, NC
10,001+ employees
Professional, Scientific, and Technical Services
About the position
Infosys is seeking Desktop Support Engineers to address user problems with hardware and software, including printer support, both on-site and remotely. This role is crucial for maintaining optimal performance of desktop systems and ensuring timely support for client requests.
Responsibilities
- Respond to client support requests raised through ITSM tool/emails.
- Troubleshoot hardware and software issues on laptops, desktops, and workstations.
- Install and upgrade operating systems and computer software.
- Replace parts in laptops/desktops as needed.
- Support root cause analysis of equipment problems and provide effective diagnosis.
- Address customer requests for installation, configuration, testing, and maintenance of hardware and software components.
- Maintain optimum performance of desktop systems and meet SLAs.
- Provide support for meeting setups and configurations.
Requirements
- Bachelor's degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
- At least 2 years of Information Technology experience.
- At least 2 years of strong end-user desk-side experience.
- Experience in administering desktop applications and tech refresh.
- Experience with OS (Windows 10/11) deployments and configurations.
- Good knowledge of MS Office suite.
- Experience in hardware troubleshooting skills.
Nice-to-haves
- Excellent communication skills.
- Exposure to End User Computing support model.
- Ability to quickly grasp user's technical aspects.
- Customer focus.
- Punctual & process-oriented.
- Relationship building with customers and stakeholders.
Benefits
- Equal employment opportunities without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, disability, or veteran status.
