Teceze LTD - Folsom, CA
posted 13 days ago
Full-time - Entry Level
Folsom, CA
Professional, Scientific, and Technical Services
About the position
The Desktop Support Engineer is responsible for providing technical support and assistance to AMD employees and contractors, ensuring the smooth operation of IT systems and hardware. This role involves troubleshooting and resolving issues related to desktop and laptop devices, as well as supporting various operating systems and applications in a global environment.
Responsibilities
- Provide technical support for x86/x64 hardware platforms, Windows 10, MacOS, Apple iOS, and Android mobile OS.
- Diagnose and resolve issues with COTS based applications and conflicts.
- Perform manual imaging and re-imaging of devices as needed.
- Support audio/video conferencing equipment and conduct health checks.
- Respond to incidents and provide smart-hands support for various IT equipment.
- Conduct laptop/desktop repair and resolution, including whole unit replacements.
- Verify system faults and troubleshoot issues effectively.
- Assist with business application support and provide customer relations support.
- Work collaboratively in a team-oriented, global environment.
Requirements
- Associate degree in information technology or related field (or equivalent experience).
- Minimum of 2+ years of IT Support experience.
- Strong technical skills in supporting various hardware and software platforms.
- Excellent communication skills for interacting with employees and contractors at all levels.
- Experience working in a global company and with 3rd party vendors.
- Technical knowledge in network switching devices, firewalls, servers, and storage subsystems.
- Working knowledge of diagnostic utilities and core applications, including SCCM and security endpoint protection software.
Nice-to-haves
- Experience with Mac OS X and JAMF.
- Knowledge of navigating 3rd party vendor applications and websites.
- Concentrated focus on defect reduction and quality of services.
Benefits
- Health insurance coverage
- 401k retirement savings plan
- Paid holidays
- Professional development opportunities
