Connections Personnel Of New York - New York, NY
posted 20 days ago
The Desktop Support Engineer will be responsible for providing technical support and assistance to end-users in a corporate environment. This role involves troubleshooting hardware and software issues, maintaining desktop systems, and ensuring that all IT services are running smoothly. The ideal candidate will have a strong background in desktop support, with experience in both Windows and Linux operating systems. The Desktop Support Engineer will work closely with other IT staff to resolve issues and implement solutions that enhance the user experience. Additionally, the role requires the ability to communicate effectively with users at all levels of the organization, providing clear instructions and support as needed. In this position, the Desktop Support Engineer will also be tasked with managing Active Directory accounts, performing system updates, and ensuring compliance with company policies and procedures. The role may involve scripting and automation tasks to improve efficiency and reduce manual processes. The successful candidate will be proactive in identifying potential issues and implementing preventative measures to minimize downtime and enhance productivity. The Desktop Support Engineer will be expected to document all support activities and maintain accurate records of issues and resolutions. This documentation will be essential for tracking trends and identifying areas for improvement within the IT support function. The role may also involve training and mentoring junior staff members, sharing knowledge and best practices to foster a collaborative team environment.