Desktop Support Engineer

Marmon Holdings - Chicago, IL

Full-time - Entry Level

Chicago, IL

Management of Companies and Enterprises

About the position

The Desktop Support Engineer at Marmon Group LLC is responsible for providing first- and second-level technical support to employees and customers. This role involves assisting in the administration, maintenance, and support of critical business systems, including cloud services and desktop infrastructure. The position requires strong troubleshooting skills, excellent communication, and a customer-focused approach, with a hybrid work arrangement allowing for both in-office and remote work.

Responsibilities

• Provide first- and second-level technical support to end users via phone, email, or in person
• Diagnose and resolve hardware, software, and network-related issues
• Install, configure, and maintain computer systems, peripheral devices, and software applications
• Perform user account management, provisioning, employee onboarding/offboarding, and end user training
• Assist with the management and support of infrastructure and cloud services, including M365, Okta, and Azure
• Assist with the setup and support of audio/visual equipment for meetings and events
• Coordinate with third-party vendors for specialized IT services and support
• Collaborate with other IT team members to escalate and resolve complex technical issues
• Track, document, and maintain detailed records of reported problems and their resolutions
• Ensure compliance with IT policies, procedures, and security measures
• Participate in the testing and implementation of new software and hardware solutions
• Maintain an inventory of IT equipment and software licenses
• Stay up to date with the latest technological advancements and trends in the IT industry

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 3-5 years of experience in an IT support or help desk environment with exposure to cloud technologies
• 1-3 years of experience in systems administration or high-level technical support
• Strong knowledge of desktop systems (Windows & Mac) and cloud-based solutions like M365, Okta, and Azure
• Experience managing user identities, permissions, and licenses within cloud environments
• Proficiency in troubleshooting common networking issues (TCP/IP, DNS, DHCP, VPN, etc.)
• Familiarity with remote desktop support tools, ticketing systems, and asset management tools
• Strong problem-solving, analytical, and organizational skills
• Excellent communication skills and the ability to work effectively with internal and external teams
• Demonstrated history of providing exceptional customer service
• Experience with PowerShell and other scripting languages

Nice-to-haves

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)