System One - Pittsburgh, PA
posted 4 months ago
The Desktop Support Engineer position is a contract role based in Pittsburgh, Pennsylvania, with a duration of 6 months to 1 year. This role is primarily focused on providing comprehensive support for desktop and mobile devices, as well as ensuring the smooth operation of conference rooms and meetings. The engineer will be responsible for building machines and equipment, triaging support tickets, and delivering day-to-day service desk support for users in the Americas region, particularly in Pittsburgh operations. Key responsibilities include the installation, configuration, and maintenance of desktops, laptops, software, mobile devices, and printers. A significant emphasis will be placed on imaging, building, and shipping PCs and mobile devices, as well as setting up desks onsite. The role also involves supporting the rollout of Windows 11 and managing PC refreshes. The engineer will handle incoming requests and incidents from various channels, including tickets, calls, and walk-ups, while providing support to executives during meetings and managing video conference equipment. In addition to technical support, the Desktop Support Engineer will maintain corporate IT computer equipment, ensuring proper inventory management, safe keeping, upgrades, repairs, and replacements. Excellent customer service is paramount, and the engineer is expected to maintain a professional demeanor while developing strong working relationships with both internal and external contacts. The work must be conducted efficiently and effectively, adhering to best practices and standardization requirements.