The Desktop Support Engineer position at Wisestep-Inc is a critical role that involves providing technical support and assistance to end-users in a manufacturing environment. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, ensuring that all systems are functioning optimally. This role requires a strong understanding of Windows operating systems, network configurations, and IT service management tools, particularly ServiceNow. The Desktop Support Engineer will work closely with users to identify their needs and provide solutions in a timely manner, contributing to the overall efficiency of the IT department. In addition to technical skills, the position demands excellent communication abilities, as the engineer will frequently interact with customers and other stakeholders. The role is designed for a self-motivated individual who can work independently and take initiative in problem-solving. The Desktop Support Engineer will also be involved in the maintenance and repair of computer hardware, ensuring that all equipment is up to date and functioning correctly. This position is based in Woburn, Massachusetts, and requires the engineer to be onsite from day one. The ideal candidate will have a background in information technology, with a minimum of two years of experience in a support or service role. Familiarity with Microsoft Active Directory and business software applications, including the Microsoft Office Suite, is essential. Experience in a manufacturing environment is preferred, as it will provide valuable context for the technical challenges faced in this role.