Desktop Support Engineer

About the position

Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements/installs, maintains, and administers infrastructures including hardware, software, and various configurations. Analyzes and resolves problems associated with server hardware and server application software. Detects, diagnoses, and reports problems on all hardware and software systems. Performs a wide variety of tasks in software/hardware maintenance and operational support. May be responsible for maintaining voice communication services for Newmark as well as for our clients.

Responsibilities

• Responsible for developing the technology architecture of the firm, including but not limited to hardware, software, voice applications, networking, systems and support processes and procedures.
• Work closely with IT managers/supervisors to develop strategy and architecture that will benefit the organization as a whole.
• Assess new technologies and apprise management of changes that may be appropriate to the mission of the company.
• Work with field personnel to assess, troubleshoot and resolve problems pertaining to voice and data communication systems or service.
• Monitors overall performance to proactively identify potential issues and tune appropriately.
• Performs root cause analysis on failed components and implements corrective measures.
• Provides third level support to the field offices and affiliate office personnel on problems and issues related to hardware, software, voice applications, networks and business applications.
• Responsible for configuring, documenting, implementing and troubleshooting software products; Microsoft Server Operating Systems and Email Systems, Backup products, Anti-Virus products, Anti-SPAM products, and Remote Access methods.
• Trouble-shoot server hardware and operating systems.
• Administration of the server operating and email systems.
• Oversees daily backup of server data files, media, and off-site storage administration.
• Cross train analysts or technicians on process and procedures within the IT department.
• May have sole responsibility for projects and participate in disaster recovery exercises.

Requirements

• Bachelor's Degree - computer related field preferred but not required. (Equivalent experience will suffice)
• 1-2 years' experience with Ethernet network environment and peripherals.
• 1-2 years' experience with HP/Compaq servers - SmartStart and Insight Manager.
• Strong technical background on IBM PC/AT compatible type of hardware and peripherals.
• Strong knowledge of DHCP, TCP/IP, WINS, DNS, LMHost, and Host files.
• Project management skills
• Experience with disaster recovery and planning concepts.
• Excellent verbal and writing skills
• Strong analytical skills
• Ability to work in-office 5 days.

Benefits

• Competitive benefits package
• Discretionary bonuses
• Short- and long-term incentives (e.g., deferred cash, equity, etc.)