Altafiber - Honolulu, HI
posted about 2 months ago
The Desktop Support Engineer position at Hawaiian Telcom is designed for individuals who are passionate about providing exceptional support for computer hardware and software issues. This role requires a proactive approach to troubleshooting and resolving IT-related problems, whether on-site or through remote connections. The successful candidate will be responsible for assisting with hardware installations, software upgrades, and systems integrations, ensuring that all end-user support requests are handled efficiently and effectively. The position demands a strong understanding of current operating systems and applications, as well as excellent problem-solving and interpersonal skills. In this role, you will provide both remote and on-site support across multiple locations as needed. You will be tasked with responding to end-user support requests and escalations from the Helpdesk, managing tickets to ensure timely resolution. Key responsibilities include hardware installations, upgrades, and troubleshooting, as well as installing Windows software, patches, updates, and third-party applications. Familiarity with desktop encryption and workstation deployments is essential, along with the ability to create and manage workstation images. Additionally, you will be expected to provide basic guidance in computer operation and management, and participate in special projects as required. The ideal candidate will possess a Bachelor's degree in computer science or information technology, along with 2 to 3 years of relevant IT experience. Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate and A+ Certification are preferred, as they demonstrate a commitment to professional development and expertise in the field.