Desktop Support Engineer

Kani Solutions - Zebulon, NC

Full-time

Zebulon, NC

Professional, Scientific, and Technical Services

About the position

The Desktop Support Engineer is responsible for troubleshooting and resolving issues related to hardware, software, and networking within the company's network. This role involves providing technical support to clients, both on-site and remotely, ensuring that client systems operate effectively and efficiently.

Responsibilities

• Addressing user tickets for issues regarding hardware, software, and networking
• Assisting customers through installing applications and computer peripherals
• Providing technical support either by visiting on-site or through remote-access systems
• Providing IT networks and customer services to users inside and outside the company
• Guiding users with step-by-step instructions to resolve issues
• Customizing desktop applications as per the needs of users and clients
• Advising on software and hardware upgrades
• Maintaining a log of job tickets and maintenance tasks
• Sending unresolved issues to the next level of the support team
• Ensuring that client systems are working fine
• Creating technical reports and manuals
• Keeping up with current breakthroughs in computing technology and researching its reviews.

Requirements

• Knowledge of hardware and software applications
• Experience in troubleshooting network issues
• Ability to provide technical support both on-site and remotely
• Strong communication skills to guide users effectively
• Experience in customizing desktop applications
• Ability to maintain logs of job tickets and maintenance tasks