Desktop Support Engineer

HOPCo - Danbury, CT

Part-time

Danbury, CT

Plastics and Rubber Products Manufacturing

About the position

The Desktop Support Engineer plays a crucial role in ensuring the smooth operation of IT services within the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting Windows-based computers and various peripheral devices. The engineer will also be tasked with installing and maintaining all business applications, ensuring that they function effectively for all users. A significant part of the role involves architecting desktop applications and wireless/network solutions to enhance operational efficiency. In addition to technical responsibilities, the Desktop Support Engineer will create printer mappings for clinical systems and escalate any errors to hardware and software manufacturers as necessary. The role requires managing user errors and requests through the IT/Facilities help desk ticketing system, ensuring that all issues are documented and resolved in a timely manner. The engineer will also be responsible for tracking company assets through an inventory database, maintaining accurate records to support the organization’s IT infrastructure. A key aspect of this position is to understand and demonstrate that the main role of IT is to help others perform their jobs better, more efficiently, and more securely. This requires maintaining a high level of customer satisfaction and confidentiality in all interactions. The Desktop Support Engineer will also participate in employee wellness events and appreciation days, contributing to a positive workplace culture.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install, maintain, and troubleshoot all business applications effectively.
• Architect desktop applications and wireless/network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities help desk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

Requirements

• High school diploma/GED or equivalent working knowledge preferred.
• 2 - 4 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems.
• Intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT experience is preferred.

Benefits

• Competitive Health & Welfare Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events