Desktop Support Engineer

SS&C Technologies - New York, NY

Full-time - Entry Level

New York, NY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Desktop Support Engineer at SS&C, you will play a crucial role in shaping a new client-facing technology support team within the finance industry. Your primary responsibility will be to provide on-site technical support, ensuring seamless operations and swift problem resolution for clients, including some of the world's largest hedge funds and private equity administrators.

Responsibilities

• Oversee physical and virtual phones via RingCentral.
• Support Multifactor Authentication with Duo for enhanced security.
• Manage password protocols using SecretServer.
• Handle physical office passes with Brivo.
• Deploy software and troubleshoot remotely using Endpoint Central by ManageEngine.
• Manage Zoom for desktop and Zoom Rooms.
• Administer VMware Horizon and VMware vSphere.
• Manage users and computers within Active Directory and Entra ID.
• Handle Office 365 on both desktop and console.
• Utilize Microsoft Intune for streamlined device management.
• Administer Barracuda email and web filtering console.
• Command the Trend Micro console for antivirus protection.
• Oversee Adobe Creative Suite operations.
• Ensure smooth printer functionality.
• Deploy and manage hardware resources effectively.
• Escalate critical issues as necessary, ensuring timely attention.

Requirements

• A Bachelor's degree, or a high school degree and 2 years of related experience.
• Proven expertise in IT on-site support.
• Good understanding and practical knowledge of critical end-user computing systems including desktop and notebook computers, desktop operating systems and applications, smartphones, tablets, wearables, and other mobile devices, mobile, web, and cloud applications, and virtual desktops and applications.
• Understanding of the unique challenges faced by front office financial services.
• Ability to recommend process improvements to enhance client satisfaction.
• Effective and empathetic communication skills.
• Ability to prioritize client needs while maintaining security and compliance.

Nice-to-haves

• Experience with financial services technology support.
• Familiarity with client and vendor interactions.

Benefits

• 401k Matching Program
• Professional Development Reimbursement
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical, Dental, Vision Insurance
• Employee Assistance Program
• Parental Leave
• Discounts on fitness clubs, travel, and more!