Desktop Support Engineer

$83,200 - $93,600/Yr

INSPYR Solutions - Coppell, TX

Full-time - Entry Level

Coppell, TX

Administrative and Support Services

About the position

The Desktop Support Engineer will be a key member of the Infrastructure and Security team, responsible for providing on-site technical support and troubleshooting services for end-users. This role requires expertise in hardware, software, and network-related issues, with a strong emphasis on customer service and continuous learning. The engineer will ensure prompt resolution of technical problems while maintaining compliance with IT policies and security protocols.

Responsibilities

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
• Install, configure, and maintain operating systems, software applications, and hardware components
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Assist with the setup and deployment of new equipment and technology
• Perform regular maintenance and updates to ensure optimal performance of IT systems
• Document and track all support requests and resolutions using a ticketing system
• Collaborate with other IT team members to address complex technical issues
• Provide training and guidance to end-users on best practices and IT policies
• Ensure compliance with company IT policies and security protocols
• Develop and leverage application centric Key Performance Indicators (KPI s) to identify inefficiencies, streamline processes, and drive informed decisions
• Offer an outstanding customer experience to all employees

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Proven experience as a Desktop Support Engineer or similar role (3+ years)
• Strong knowledge of Windows and macOS operating systems
• Technical proficiency in Microsoft environment including Compute, Peripherals, Unified Communications, Identity and Access, Data Protection, Knowledge and Collaboration Management, Productivity Applications, and Asset Management
• Familiarity with network troubleshooting and basic network configurations
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Self-motivated continuous learner
• Must be able to provide exceptional customer service

Nice-to-haves

• Familiarity with PowerShell or similar scripting languages
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
• Experience with project management

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• And much more!