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The position involves providing Tier 2 support for various workstation and hardware issues, including PC hardware and software support, virtual desktops, iPads, printers, Citrix IGELS, servers, network support, and workstation patching. The role requires working evening or night shifts and being available for on-call support for critical production issues. The candidate must possess excellent troubleshooting skills and maintain a high level of confidentiality and professionalism while effectively prioritizing and executing tasks. Strong customer service orientation and effective interpersonal skills are essential for building relationships and providing support. The ability to learn new technologies is also crucial for performing day-to-day support operations.
