Desktop Support engineer

$50,000 - $55,000/Yr

TATA Consulting Services - Kenosha, WI

Full-time - Entry Level

Kenosha, WI

Professional, Scientific, and Technical Services

About the position

The position involves providing Tier 2 support for various workstation and hardware issues, including PC hardware and software support, virtual desktops, iPads, printers, Citrix IGELS, servers, network support, and workstation patching. The role requires working evening or night shifts and being available for on-call support for critical production issues. The candidate must possess excellent troubleshooting skills and maintain a high level of confidentiality and professionalism while effectively prioritizing and executing tasks. Strong customer service orientation and effective interpersonal skills are essential for building relationships and providing support. The ability to learn new technologies is also crucial for performing day-to-day support operations.

Responsibilities

• Provide Tier 2 Support for Windows Desktop, including PC hardware and software support, virtual desktops, iPads, printers, Citrix IGELS, servers, network support, and workstation patching.
• Manage access for users.
• Escalate issues to appropriate teams if required and follow up for closure.

Requirements

• Experience in Workstation and Hardware Tier 2 support (PC Hardware and software Support/Virtual Desktop/iPads/Printers/Citrix IGELS/Servers Support/Network Support/Workstation Patching)
• Ready to work in evening/night shift and provide on-call support for critical production issues
• Excellent troubleshooting skills
• Able to maintain a high level of confidentiality and professionalism
• Ability to effectively prioritize and execute tasks
• Strong customer-service orientation
• Effective interpersonal and relationship-building skills
• Ability to learn new technologies to perform day to day support operations.