L.a. International Computer Consultants Limited - Suffolk, VA
posted 3 months ago
The Desktop Support Engineer position is a freelance role based on-site in Leiston, Suffolk, with an initial contract duration of six months. The successful candidate will be part of a world-leading organization that emphasizes support and development, providing an environment where individuals can make a significant impact. This role involves a variety of responsibilities centered around troubleshooting and resolving issues related to networks, applications, software, hardware, VPNs, printers, and mobile devices. The engineer will manage incident queues, handle customer calls, and oversee VIP user management, ensuring that all incidents are addressed promptly and effectively. In addition to managing incidents, the Desktop Support Engineer will be responsible for recording and documenting incident tickets, monitoring communication channels such as phones, emails, and Microsoft Teams for incoming incidents. The role also includes managing Windows 10 devices, performing technical troubleshooting, and overseeing antivirus management. The engineer will assist with device movement, unpacking and repackaging laptops and desktops for delivery, and creating technical project documentation and manuals. Building and deploying workstations with approved images, providing Tech-Bar support, and managing hardware assets are also key components of this position. The role requires a UK Full Driving License, as the engineer will need to travel within a 25-mile radius of Leiston to support users at various customer sites. A site vehicle will be provided for this purpose. The position demands effective communication skills, multitasking abilities, and a strong customer service background, as well as a proven capacity to work independently and collaboratively with both technical and non-technical staff. The Desktop Support Engineer will also need to demonstrate excellent problem-solving skills and a solid understanding of ITIL processes, virtualization, and asset management.