Desktop Support Engineer

Teceze LTD - Waukegan, IL

Full-time

Waukegan, IL

Professional, Scientific, and Technical Services

About the position

The Desktop Support Engineer is responsible for diagnosing, troubleshooting, and resolving issues related to various operating systems and devices, including Mac OS X and Windows. This role requires strong technical skills in desktop support, excellent communication abilities, and a commitment to customer service. The engineer will work collaboratively with team members to ensure effective problem resolution and maintain high standards of service delivery.

Responsibilities

• Diagnose, troubleshoot, and fix issues on Mac OS X and Windows solutions.
• Configure and troubleshoot iOS and Android operating systems.
• Script with PowerShell for automation and troubleshooting tasks.
• Support and troubleshoot Microsoft Office Suite and VPN client software.
• Utilize remote desktop tools for effective support delivery.
• Perform root cause analysis to determine appropriate actions based on results.

Requirements

• Excellent desktop support technical skills.
• Experience in supporting and troubleshooting Microsoft Office Suite and Windows Operating Systems.
• Strong problem-solving and organizational skills.
• Ability to exercise sound judgment in customer service scenarios.
• Excellent communication and customer service skills.
• Experience with VPN client software and remote desktop tools.

Nice-to-haves

• Experience with scripting in PowerShell.
• Familiarity with various Apple devices including MacBook, iMac, and iPad.