Dassault Aviation - Little Ferry, NJ
posted 4 months ago
The Desktop Support Engineer position is primarily responsible for providing tier 2 and tier 3 support related to asset management, troubleshooting, and maintenance of the company's client IT hardware and software. This role is crucial in ensuring that employees have the necessary technical support for their network connectivity and internal computer systems. While the primary focus is on supporting the Little Rock area, the engineer may also assist other areas of DFJ remotely as needed. In this role, the engineer will be tasked with implementing and maintaining hardware and software procedures and standards, as well as supporting end-users with company-approved IT hardware and software solutions. The position requires a proactive approach to managing desktop software licenses in accordance with the company's compliance needs and ensuring that all IT assets are properly configured and maintained. The Desktop Support Engineer will also be responsible for developing, testing, and maintaining software deployment packages using asset management software. This includes defining and enforcing desktop hardware and software standards based on current and future company needs. The engineer will monitor and maintain the company's IT hardware and software inventory, manage company images for deployment to client devices, and communicate technical information effectively to both technical and non-technical personnel. Additionally, the engineer will be involved in researching and proposing new technology solutions aimed at improving IT procedures or hardware/software configurations. This role requires collaboration with other teams within the Business and MIS departments, as well as maintaining documentation and knowledge bases related to IT processes. The engineer will also be responsible for responding to incident tickets, ensuring timely resolution of issues, and continuously improving IT service delivery processes.