Desktop Support Engineer

Teceze LTD - Vernon, WI

Full-time - Entry Level

Vernon, WI

Professional, Scientific, and Technical Services

About the position

The Desktop Support Engineer is responsible for providing technical support to end-users, managing printer setups, and ensuring efficient imaging processes across the organization. This role requires strong troubleshooting skills and a customer-focused attitude to effectively resolve hardware, software, and network issues.

Responsibilities

• Provide first-line technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Troubleshoot and resolve desktop-related issues, including operating systems, applications, and connectivity problems.
• Install, configure, and maintain various types of printers, including laser, inkjet, and multifunction devices.
• Ensure proper connectivity and functionality of printers across the organization, both wired and wireless.
• Create and manage system images for desktop deployments, ensuring compliance with organizational standards.
• Assist in the setup and configuration of new workstations and laptops, including operating system installation and software deployment.
• Provide training and support to end-users on printer usage, troubleshooting, and best practices.
• Develop user documentation and guides for common issues and procedures.
• Perform routine maintenance on printers, including replacing consumables, clearing jams, and conducting software updates.
• Recommend hardware and software upgrades to improve performance and user experience.
• Work closely with IT teams to support projects related to desktop and printer environments.
• Participate in team meetings to provide updates on ongoing issues and collaborate on solutions.

Requirements

• Proven experience in desktop support and troubleshooting.
• Strong knowledge of printer installation and maintenance.
• Experience with imaging and deployment of desktop systems.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Nice-to-haves

• Familiarity with network configurations and troubleshooting.
• Experience with remote support tools and techniques.
• Knowledge of ITIL best practices.

Benefits

• Health insurance coverage
• Paid holidays
• Professional development opportunities