Desktop Support Engineer

Cloudious - Spring House, PA

Full-time

Spring House, PA

Administrative and Support Services

About the position

The Desktop Support Engineer role focuses on providing enterprise-level support within data center environments, particularly in the health care and life sciences domains. The position requires a blend of technical expertise in data center operations, strong communication skills, and the ability to work independently to resolve issues and implement IT solutions.

Responsibilities

• Provide operational and technical support in data center environments.
• Ensure the functionality of data center facilities infrastructure systems including power, cooling, security, and fire protection.
• Manage server and network systems installation, operation, and maintenance practices.
• Understand and support network environments and topologies.
• Oversee IT equipment inter-connectivity and subsystem integration.
• Communicate effectively with local and remote support teams using various methods.
• Apply IT operational best practices and industry standards in daily tasks.
• Assist with incident response, root cause analysis, and corrective action plans (CAPA).
• Manage task ticketing systems and fulfill requests efficiently.
• Identify, document, and manage local IT assets and inventory processes.
• Ensure adherence to IT processes by local resources and vendors in IT spaces.
• Maintain orderliness and cleanliness of onsite IT environments.
• Work independently on analysis, design, and implementation of IT solutions.
• Evaluate operational issues and communicate them to appropriate support teams for resolution.
• Foster positive cross-team partnerships and collaboration.
• Create and modify IT space room and rack diagrams using Visio or similar applications.

Requirements

• Minimum 5 years of data center experience.
• College degree in Computer Science or a related field.
• Microsoft Certified Systems Engineer (MCSE) or equivalent certification.
• Data Center operational or technical certifications.
• Network operational or technical certifications.
• Excellent communication skills and ability to follow up promptly.
• Strong problem-solving skills and ability to work independently.

Nice-to-haves

• Experience with Amazon Web Services (AWS) as a user.
• Familiarity with software applications such as MS Word, MS Excel, MS Visio, MS Outlook, MS Teams, and Google Chrome.