Desktop Support Engineer

Synkriom - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Administrative and Support Services

About the position

The Desktop Support Engineer role is a long-term contract position focused on providing technical support to users in a corporate environment. The engineer will be responsible for troubleshooting hardware and software issues, assisting with user account management, and ensuring compliance with company policies. This position requires strong communication skills and the ability to work collaboratively with other IT teams.

Responsibilities

• Respond to user queries via phone, email, or in-person.
• Provide troubleshooting for hardware and software issues.
• Assist with password resets and account unlocks.
• Install, configure, and maintain desktop and laptop computers.
• Imaging / Reimaging of laptops and shipping them.
• Placing requests for laptop/desktop/accessories and shipping them.
• Assist users with Bitlocker and Filevault issues.
• Assist remote users using Beyond trust tools and resolve the issues/ escalate as needed.
• Provide support for standard office applications and tools.
• Install software applications approved by Security team.
• Document issues and solutions in the ticketing system.
• Escalate complex issues to L2/L3 support when necessary.
• Maintain inventory of IT equipment and software licenses.
• Assist in the onboarding process by setting up new user accounts and workstations.
• Provide training and guidance to users on basic IT processes and tools.
• Handle escalated issues from Service Desk.
• Perform advanced troubleshooting and diagnostics of hardware and software tools.
• Support network connectivity issues including VPN and wireless connectivity.
• Assist with the deployment and configuration of software and hardware.
• Collaborate with other IT teams for system upgrades and project implementations.
• Ensure compliance with company policies and procedures.

Requirements

• Experience in desktop support and troubleshooting hardware and software issues.
• Strong knowledge of Windows operating systems and standard office applications.
• Familiarity with imaging and reimaging laptops.
• Experience with user account management and password resets.
• Ability to assist remote users effectively using remote support tools.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Experience with Bitlocker and Filevault encryption tools.
• Knowledge of network connectivity issues and VPN support.
• Familiarity with ticketing systems for issue documentation.

Benefits

• Long-term contract position
• Hourly pay on W2