Desktop Support Engineer

Teceze LTD - Zebulon, NC

Full-time

Zebulon, NC

Professional, Scientific, and Technical Services

About the position

The Desktop Support Engineer is responsible for providing technical support for hardware, software, and networking issues in a fast-paced environment. This role involves troubleshooting, configuring, and maintaining desktop systems, as well as resolving IT-related problems and providing end-user support.

Responsibilities

• Troubleshoot and resolve hardware and software issues.
• Install and configure desktop systems, applications, and network printers.
• Manage Active Directory accounts and user permissions.
• Provide timely technical support to end-users in person, via phone, or remote access.
• Collaborate with other IT teams to ensure system performance and security.

Requirements

• Experience with Windows/Mac OS.
• Familiarity with network and system diagnostics.
• Strong communication and customer service skills.
• Knowledge of Active Directory, Office 365, and remote support tools.