Desktop Support Engineer

The Marmon Group - Chicago, IL

Full-time - Entry Level

Chicago, IL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Desktop Support Engineer at Marmon Group LLC, you will be the first point of contact for technical support, providing first- and second-level assistance to employees and customers. This role involves maintaining and supporting critical business systems, including cloud services and desktop infrastructure, while ensuring compliance with IT policies and procedures. The position allows for a hybrid work arrangement, combining in-office and remote work.

Responsibilities

• Provide first- and second-level technical support to end users via phone, email, or in person
• Diagnose and resolve hardware, software, and network-related issues
• Install, configure, and maintain computer systems, peripheral devices, and software applications
• Perform user account management, provisioning, employee onboarding/offboarding, and end user training
• Assist with the management and support of infrastructure and cloud services, including M365, Okta, and Azure
• Assist with the setup and support of audio/visual equipment for meetings and events
• Coordinate with third-party vendors for specialized IT services and support
• Collaborate with other IT team members to escalate and resolve complex technical issues
• Track, document, and maintain detailed records of reported problems and their resolutions
• Ensure compliance with IT policies, procedures, and security measures
• Participate in the testing and implementation of new software and hardware solutions
• Maintain an inventory of IT equipment and software licenses
• Stay up to date with the latest technological advancements and trends in the IT industry

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 3-5 years of experience in an IT support or help desk environment with exposure to cloud technologies
• 1-3 years of experience in systems administration or high-level technical support
• Strong knowledge of desktop systems (Windows & Mac) and cloud-based solutions like M365, Okta, and Azure
• Experience managing user identities, permissions, and licenses within cloud environments
• Proficiency in troubleshooting common networking issues (TCP/IP, DNS, DHCP, VPN, etc.)
• Familiarity with remote desktop support tools, ticketing systems, and asset management tools
• Strong problem-solving, analytical, and organizational skills
• Excellent communication skills and the ability to work effectively with internal and external teams
• Demonstrated history of providing exceptional customer service
• Experience with PowerShell and other scripting languages
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus

Nice-to-haves

• Experience with PowerShell and other scripting languages
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)

Benefits

• Hybrid work arrangement (3 days in office, 2 days remote)