Desktop Support Engineer

Wisestep - Columbus, OH

Full-time

Columbus, OH

About the position

The Desktop Support Engineer serves as a primary point of contact for end users requiring support and maintenance within the desktop computing environment. This role involves installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance. The engineer will troubleshoot issues in a timely manner and provide assistance to end users, ensuring a smooth operational flow within the organization.

Responsibilities

• Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft 0365 and other authorized desktop applications.
• Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, and other authorized peripheral equipment.
• Perform remedial repairs on computers, laptops, printers and other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Perform work in compliance with specified warranty requirements.
• Return defective equipment/parts to maintenance inventory, document customer repairs, and maintain assigned parts inventory.
• Safely package equipment for branches and arrange for transport of the equipment.
• Monitor, operate, manage, troubleshoot and restore service to any terminal service client, PCs or notebooks with authorized network access.
• Escalate issues beyond the scope of repair to the team lead.
• Develop trends by monitoring and analyzing incoming calls, problems, and support requests.

Requirements

• Proficient in Windows operating systems including Windows 7, Windows 8, Windows 10, and Windows 11.
• Experience with Microsoft 0365 and other desktop applications.
• Strong troubleshooting skills for hardware and software issues.
• Ability to perform preventative maintenance and remedial repairs on various equipment.
• Excellent communication skills for user support and assistance.

Nice-to-haves

• Experience with remote access troubleshooting tools.
• Knowledge of network configurations and terminal services.

Benefits

• Flexible working hours when needed for infrequent travel and overtime.