Vilwaa Solutions Pvt Ltd - Farmington, CT
posted 2 months ago
Full-time - Entry Level
Farmington, CT
About the position
The Desktop Support Field Technician is responsible for maintaining and testing desktop and laptop operating system images, ensuring enterprise security, and providing hands-on support for various devices and applications. This role involves direct interaction with internal customers both onsite and remotely, focusing on software and hardware upgrades, patch management, and application deployment.
Responsibilities
- Provide Tier 2 support for desktop/laptop related issues.
- Test new applications and hardware with desktop/laptop operating system images.
- Maintain desktop/laptop operating system images.
- Deploy security patches and antivirus updates to desktop/laptops.
- Maintain and deploy desktop/laptop applications.
- Configure and maintain desktop/laptop security, including endpoint protection and hard drive encryption.
- Maintain and deploy the enterprise mobile device management system.
- Prepare charts and diagrams to document the desktop environment and operations.
- Create and maintain end user documentation.
- Demonstrate good written and oral communication skills.
- Exhibit a customer service-oriented approach.
- Perform related duties as required.
Requirements
- Associate's or Bachelor's degree in a related field or IT-related degree.
- 4+ years of directly related work experience.
- Experience with Microsoft System Center.
- Experience in testing new applications and hardware with desktop/laptop operating system images.
- Break/Fix experience with desktop and laptop devices.
Benefits
- Performance recognition and rewards
- Opportunities for professional development
