Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer)(Warsaw)

Axiom Technologies - Warsaw, IN

Part-time - Entry Level

Warsaw, IN

Telecommunications

About the position

Axiom Technologies is seeking a part-time Desktop Support/Help Desk/Field Support/IT Consultant to provide onsite and on-call assistance to end-users within the organization's desktop computing environment. The role involves coordinating various activities, troubleshooting hardware and software issues, and ensuring optimal service delivery to clients.

Responsibilities

• Provide onsite/on-call assistance to end-users in the desktop computing environment.
• Install and troubleshoot desktop applications, including MS Office, O365, and Outlook.
• Coordinate with various technical teams to resolve issues.
• Keep track of asset transactions and maintain inventories.
• Address user tickets regarding hardware, software, and networking issues.
• Guide users through installing applications and computer peripherals.
• Conduct remote troubleshooting and test alternative pathways to resolve issues.
• Record technical issues and solutions in logs and create technical documentation.
• Perform daily health checks and support for meeting room audio and video devices.
• Install and configure new IT equipment and perform PC refreshes.

Requirements

• Minimum of 2-3 years of direct PC and Laptop hardware service experience.
• Proven work experience as a Desktop Support Engineer or similar role.
• Skilled in desk side support and PC break/fix, including Windows O/S administration.
• Basic knowledge of network devices and troubleshooting.
• Experience with Anti-spyware and Anti-Virus Software, SCCM, and basic server knowledge.
• Good written and oral communication skills with clients and management.
• Ability to troubleshoot issues with systems and networks using deductive reasoning skills.

Nice-to-haves

• Experience with Apple devices and MAC OS.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Good people skills and ability to work with deadlines.

Benefits

• Flexible working hours
• Opportunity to work with a global IT services partner
• Professional development opportunities