Tata Consultancy Services - Madison, AL
posted 2 months ago
The Desktop Support L3 Engineer position at Tata Consultancy Services Limited involves a comprehensive range of responsibilities focused on network and data center management. The role requires a deep understanding of network technologies, including LAN, WAN, and wireless systems. The engineer will be responsible for troubleshooting and administering Cisco Layer 2 and Layer 3 routing, as well as managing Cisco wireless networks and PBX systems. A key aspect of the job is ensuring the smooth operation of network infrastructure, which includes tasks such as cable patching, switch configuration and deployment, and port management. The engineer will also analyze network traffic and maintain network performance through effective monitoring and troubleshooting techniques. In addition to network responsibilities, the role encompasses data center management, where the engineer will oversee site infrastructure, including power, UPS, HVAC, and cabling systems. The position requires experience in installing and troubleshooting server room hardware components, such as rack servers, fiber optics, switches, disk drives, and memory. The engineer will also be expected to provide smart hands support for remote teams and manage third-party vendor relationships for issue escalation and resolution. This multifaceted role demands a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery in a dynamic IT environment.