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Kforce
posted 2 months ago
Full-time - Entry Level
Administrative and Support Services
About the position
As an IT Support Operations Analyst at Kforce, you will provide technical support for end-user technologies in a global eCommerce environment. This role involves troubleshooting, configuring, and deploying devices while ensuring timely resolution of issues. You will work closely with the IT Corporate Technology Support team and report to the IT Corporate Technology Service Manager.
Responsibilities
- Answer IT Support helpdesk phone calls providing remote and onsite support
- Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA)
- Configure and support hardware devices for end user deployment, including computers, printers, and mobile devices
- Perform scheduled and unscheduled move add changes, which may require off-hour physical work
- Conduct basic troubleshooting of network infrastructure, including IP address configuration and cable management
- Administer Active Directory, including managing end user accounts and security groups
- Assist end users with password reset processes
- Provide A/V support for conference rooms and digital signage
- Manage employee timekeeper configuration and management (Kronos)
Requirements
- Associate degree in Technology or 3 years work experience in a related field
- Proficiency in dealing with a variety of computer systems/applications
- Knowledge of hardware and software applications
- Experience in project implementation fundamentals
- Proficiency in Windows 10 and Office 365
- Ability to work with no direct supervision; detail-oriented and punctual
- Excellent communication and organizational skills
Nice-to-haves
- Bilingual - English and Spanish
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k)
- Life insurance
- Disability insurance
- Paid time off for salaried personnel
- Paid sick leave for hourly employees on Service Contract Act projects
