Desktop Support Specialist

Smile Partners USA - Buckhead, GA

Full-time - Entry Level

Buckhead, GA

51-100 employees

Miscellaneous Manufacturing

About the position

The Desktop Support Specialist at Smile Partners USA will be a key member of the front line support desk team, responsible for providing exceptional IT support to dental practices across Georgia. This role emphasizes customer service and relationship-building with clients while resolving IT issues both remotely and on-site. The specialist will troubleshoot network and infrastructure problems, support various IT systems, and ensure compliance with relevant regulations.

Responsibilities

• Resolve client's IT issues remotely and physically at site locations using a ticketing system.
• Troubleshoot and escalate network and infrastructure related issues at branch and central offices including servers, switches, firewalls, and access points.
• Support Exchange Online and Active Directory infrastructure.
• Collaborate with other departments and sites to add value and create innovative solutions.
• Provide support for internet service and connections at all offices.
• Manage VoIP hardware and systems.
• Occasionally build racks and install equipment at various offices.
• Document and develop processes and procedures.
• Maintain and support compliance with HIPAA and PCI regulations.
• Prepare and manage computers.

Requirements

• 2+ years experience in IT with increasing responsibility, or
• Associates Degree in a related field and 1 year experience, or
• Bachelor's Degree in a related field and 0.5 years experience.

Nice-to-haves

• Ability to work well on a team and under minimal supervision.
• Occasional (up to 10%) out of state travel.
• Regular local travel within the market.
• Ability to manage multiple high priority tasks simultaneously.
• Exceptional and demonstrated customer service ability.
• Empathetic listening skills.
• Ability to use sound judgment and discretion.
• Possess a calm disposition and the ability to work well with people.
• Experience in Multi Unit Outpatient Healthcare field.
• Experience with mergers and acquisitions.
• Industry certifications such as A+, Network+, Security+, or similar.
• Experience imaging and replacing hardware.