Desktop Support Specialist

$83,200 - $104,000/Yr

Tatcha - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Health and Personal Care Retailers

About the position

The Desktop Support Specialist at Tatcha is responsible for providing day-to-day technical support to employees, ensuring the smooth operation of IT systems, and resolving hardware and software issues. This role is essential in maintaining a people-focused, productive, and efficient work environment, aligning with Tatcha's mission to care for people through their skin by supporting their technological needs.

Responsibilities

• Troubleshoot and resolve issues related to computers, laptops, printers, tablets, and other IT equipment.
• Install, configure, and maintain software applications.
• Provide technical assistance for operating systems (macOS + Windows).
• Assist with network connectivity issues (Wi-Fi + Ethernet).
• Respond to Helpdesk tickets and provide timely assistance to employees.
• Educate users on proper use of IT systems and applications.
• Assist with onboarding and offboarding processes, including device provisioning and deprovisioning.
• Provide training and support for new software or hardware implementations.
• Track and manage IT assets, including hardware and software.
• Work with external vendor partners (CDW) to purchase and order hardware.
• Ensure proper disposal of outdated equipment.
• Wipe and re-provision laptop/tablet equipment.
• Provide remote technical assistance to employees located at various sites (HQ, warehouse).
• Travel to different locations as needed to address technical issues or provide in-person support (HQ + Warehouse).

Requirements

• 3+ years of experience in a Desktop Support Specialist or similar role.
• Strong technical skills and experience with common operating systems (Windows, macOS).
• Knowledge of hardware and software troubleshooting techniques.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Experience with helpdesk ticketing systems and remote support tools.
• Experience with different MDMs (Kandji, InTune, Jamf Pro), and SSOs (Google Workspace, Okta, M365).
• Experience troubleshooting with different SaaS vendors/applications.

Nice-to-haves

• Scripting knowledge or experience for creating custom MDM app configurations (Bash, Shell, Python, etc.).
• Experience with network troubleshooting and configuration.
• Knowledge of cloud technologies and applications.
• Familiarity with a wide variety of SaaS applications and integrations.

Benefits

• Participation in the company discretionary bonus plan based on personal performance and company results.