Desktop Support Tech

The Health Care Authority Of The City Of Anniston - Anniston, AL

Full-time

Anniston, AL

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Desktop Support Technician is responsible for optimizing the performance of desktop and laptop computers, maintaining system integrity, and supporting the network analyst. This role involves evaluating new technologies for integration into the desktop environment while minimizing disruptions to end users. The technician will also support and maintain critical PC applications, ensure the stability and availability of workstation hardware and software, and serve as the primary contact for all related issues.

Responsibilities

• Optimize desktop/laptop computer performance.
• Maintain system integrity and security.
• Support the network analyst in various tasks.
• Evaluate new technologies for desktop integration.
• Support and maintain critical PC applications.
• Serve as the central point of contact for workstation hardware and software problems.
• Schedule and perform necessary system maintenance.
• Install PC equipment and develop desktop documentation.

Requirements

• High School diploma or GED required.
• A+ certification or technical degree required.
• 2 years of experience in a support role working with customers.