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Esp Global Services - Dulles, VA
posted 2 months ago
About the position
As a Desktop Support Technician at ESP Global Services, you will provide comprehensive IT support to end users, focusing on Windows PCs, Macs, printers, mobile devices, and associated hardware and software. Your role will involve troubleshooting and resolving hardware issues in alignment with service level agreements (SLAs) while supporting various departments to restore services and identify core problems. This position requires effective communication and a proactive approach to problem-solving in a dynamic IT environment.
Responsibilities
- Provide in-person, phone, remote, and email support to users of supported departments.
- Keep the ticketing system up to date with the status of all support requests.
- Maintain inventory system with all deployed computing asset information.
- Research, recommend, and order software and hardware requested by departments.
- Create and provision user accounts, email accounts, and necessary access for user staff.
- Guide end users through troubleshooting procedures for both Windows and Apple systems.
- Perform upgrades to hardware and software.
- Support printing and other peripheral computing devices.
- Set up, install, and configure desktop hardware and software in compliance with internal controls, policies, and standards.
- Participate in the identity and access management of various systems.
- Perform other IT support duties as assigned.
Requirements
- 1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services.
- 1 - 3 years of experience with current Microsoft Windows Desktop software.
- 1 - 3 years of experience supporting multiple workstation OS (Windows, Mac) and mobile OS (Android, iOS).
- Experience in fulfilling onboarding and offboarding requests.
- Understanding of network protocols, server hardware, and configurations.
- Self-motivated with a willingness to learn and adapt to new changes or situations.
- Effective communication skills with peers, line managers, stakeholders, and end users.
- CompTIA certifications (A+, Network+, Security+) or equivalent.
Nice-to-haves
- Experience in supporting performance and client-related issue resolutions.
Benefits
- Medical Insurance
- Vision & Dental plans
- Paid time off
- Perkbox discounts
- On-site Paid Parking
- Commuter Program
