OnBrand24posted 25 days ago
Full-time • Entry Level
Remote • Savannah, GA
Telecommunications

About the position

OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

Responsibilities

  • Provide basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services.
  • Serve as the first point of contact troubleshooting, technology training, and new technology needs.
  • Facilitate the next level of support personnel for issues that cannot be individually resolved.
  • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time.
  • Participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
  • Other duties as assigned.

Requirements

  • Desktop Support or IT Help Desk experience.
  • Proficiency researching and troubleshooting complex problems and errors.
  • Demonstrated ability with basic networking, and telephony.
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects.
  • Excellent written and oral communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent work ethic and dedication.
  • Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience.

Nice-to-haves

  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required.

Benefits

  • Medical, Dental, and Vision Coverage Options.
  • Paid Time-Off.
  • Regular Raises.
  • Work-at-Home Opportunities.
  • Advancement Opportunity.
  • Fun, Engaging Work Environment.
  • Casual Dress Code.
  • Cash and Prize Contests.

Job Keywords

Hard Skills
  • Ada
  • Computer Programming
  • Desktop Support
  • Excel Services
  • Software Development
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