Tesla - Sparks, NV
posted 3 months ago
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Sparks, NV. This position is part of the IT Services team within the IT Operations department and will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must possess strong technical troubleshooting abilities, excellent communication skills, and a willingness to interface with both technical and non-technical departments. The primary responsibility of this position will be to troubleshoot and resolve endpoint issues, install and support systems, and assist with the day-to-day operations of Tesla's global IT infrastructure to support the growth of Tesla's initiatives. In this role, you will provide both onsite and remote support for the Tesla organization. You will be responsible for troubleshooting and resolving computer and mobile device hardware and software issues, including telephony, printers, and networking. You will work with various technologies such as Backups, Active Directory, Exchange, Azure, and Windows server environments. Additionally, you will engage with ECM, imaging, packaging, and scripting using Python or PowerShell, as well as enterprise remote imaging and administrative tools including SCCM, JAMF, and Intune. Maintaining and working with wireless technologies, LAN, VPN, and DSL will also be part of your responsibilities. You will create, edit, and improve technical articles and other procedures for systems at Tesla. Collaborating with the team lead, you will have elevated permissions to address more challenging tasks within Active Directory, Office 365, and software licensing. It is essential to perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements. Troubleshooting Windows 10 & 11, Mac OS, iOS, and Android mobile operating systems will be a key aspect of your daily activities.