Desktop Support Technician

US Tech Solutions - Tucson, AZ

Full-time

Tucson, AZ

Administrative and Support Services

About the position

The position involves providing on-site support to customers, including the installation, servicing, and repair of systems and equipment. The role requires interaction with customers to resolve issues, instruct them on system operation, and act as a liaison for administrative and technical matters related to assigned projects. The candidate will also assist in analyzing system problems, translating engineering designs into software, and testing final products to ensure they meet specifications.

Responsibilities

• Provides on-site support to customers including installation, servicing, and repairing of systems and equipment.
• Answers customer questions and resolves issues.
• Refers other issues/questions to appropriate personnel/service area/manager for follow-up, testing, and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow, and/or discrete modeling.
• Interacts with the client's engineers to gather information, design changes, requirements, etc.
• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Requirements

• Two or more years of field support experience.
• Experience working with the company's hardware, software, and equipment products.
• Experience working with customer technology and support requirements.
• Experience working with process and/or system design concepts.
• Experience working with appropriate programming languages, operating systems, and software.
• Experience working with engineering principles and practices.