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Desktop Support Technician
$59,280 - $63,440/Yr
Leidos - Kings Bay, GA
posted about 2 months ago
Full-time - Mid Level
Kings Bay, GA
Professional, Scientific, and Technical Services
About the position
The Desktop Support Technician role at Leidos involves providing direct desk-side support to customers at a government site in Kings Bay, GA. This mid-level position is part of the Field Services team, focusing on troubleshooting and repairing IT devices to ensure efficient operations within the Navy-Marine Corps Intranet framework.
Responsibilities
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Ensure proper ticket-handling according to guidelines set in place
- Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
- Ensure customer-related tasks are completed within the timeline set
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
- Assist other technicians in resolving complex issues
Requirements
- US Citizen with a current DoD Secret security clearance
- High School diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Demonstrated expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Desk ticket management software
- Basic network troubleshooting skills
Benefits
- Hourly rate of $28.50/hour - $30.50/hour
