Desktop Support Technician

Motion Recruitment - Lincoln, NE

Full-time

Lincoln, NE

Administrative and Support Services

About the position

The Desktop Support Technician role involves providing technical support and troubleshooting for computer systems and peripherals in a contract position. The technician will be responsible for maintaining and repairing hardware and software systems, ensuring effective user account management, and delivering excellent customer service in a collaborative environment.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Tracks network connection issues back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents the client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.

Requirements

• 1-2 years of related desktop and/or deskside support experience.
• Higher education in IT.
• Solid experience and understanding of IT services and products, including software, hardware, and network troubleshooting skills.
• PC imaging and deployment and IMAC experience.
• Excellent customer service skills.
• A+ Certification.