Allegis Group - Braselton, GA
posted 2 months ago
Full-time - Entry Level
Braselton, GA
10,001+ employees
Administrative and Support Services
About the position
The Desktop Support role involves providing essential technology support within a large-scale distribution center. This position is a 12-month contract with potential for long-term extension or conversion. The candidate will work closely with a team of two technicians and the site manager, focusing on end-user technology support in a predominantly Windows environment.
Responsibilities
- Provide basic desktop support for end users.
- Support PC hardware and peripherals, including printers and handheld devices.
- Handle break-fix issues and troubleshoot email-related problems in Outlook.
- Manage 10-15 support tickets per day using ServiceNow.
- Assist with Windows CE Intel Computers and potentially some Android devices.
Requirements
- Experience in hardware support for PCs, printers, and peripherals.
- Proficiency in supporting Windows 10/11 environments.
- Baseline knowledge of networking technologies.
Benefits
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth options
- Voluntary Life Insurance & AD&D for employee and dependents
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), Vacation or Sick Leave
