Desktop Support

$47,840 - $56,160/Yr

Kyyba - Madison, WI

Full-time - Entry Level

Madison, WI

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Desktop Support role at Kyyba Inc involves providing primary support for service desk functionality, including the development of training materials and direct training for staff. The position requires hands-on support for DCF staff and partners, addressing a variety of technology-related issues, ensuring quick and effective troubleshooting to enhance user experience.

Responsibilities

• Provide direct support to customers over the phone and in person.
• Develop support and training materials for staff training.
• Troubleshoot and resolve user issues related to technology support tasks.
• Assist with application-related support tools such as eWISACWIS, CARES, and KIDS.
• Ensure quick resolution of issues on first contact whenever possible.

Requirements

• 1 year of customer support experience (preferred).
• 1 year of experience with iOS (preferred).
• 1 year of experience with Windows (preferred).
• Ability to troubleshoot and resolve issues quickly.
• Attention to detail.
• Ability to work independently in a collaborative environment.
• Fast and accurate typing skills.

Benefits

• Pay range of $23.00 - $27.00 per hour.
• Expected hours: 40 per week.
• Day shift schedule from Monday to Friday.