Desktop Support

$52,000 - $62,400/Yr

TEKsystems - Dallas, TX

Full-time - Mid Level

Dallas, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Desktop Support role at TEKsystems involves providing technical support to clients' staff for technology-related issues. The position requires a motivated individual with strong troubleshooting skills and the ability to perform technical analysis. The candidate will act as an escalation point for Tier 1 inquiries and will be responsible for maintaining hardware and software on desktops and laptops, as well as supporting VoIP systems and mobile devices.

Responsibilities

• Provides support to the clients staff for technology related issues.
• Acts as an escalation point for all Tier 1 related technical inquiries.
• Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices.
• Maintains hardware and software on desktops and laptops across their site.
• Assists with support of VoIP phone system and cellular devices.
• Plan, design and implement special projects at the direction of IT staff.
• Maintains technical proficiency on all client end-user computing platforms including Windows and Apple Operating Systems, Microsoft Office Suite, and Internet-based Applications.
• Assists with hardware and software deployments as well as procurement and installations.

Requirements

• Minimum of a 4-year Bachelor's degree or educational equivalent preferred.
• Minimum 2 years previous experience in an Information Technology support position.
• Excellent general computer skills in both Microsoft Windows and Apple OS environments.
• Ability to work well with people in a support and training role with strong communication skills.
• Ability to effectively diagnose and repair computer hardware and software problems.
• Understanding of computer networking concepts.
• Ability to explain basic concepts or procedures in a clear, concise manner for a diverse customer base.

Nice-to-haves

• Ability to travel as needed and provide on-site support for multiple locations.
• Ability to work flexible hours including evenings, weekends, holidays, and extended hours as needed.

Benefits

• Commuter assistance
• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance