Desktop Support

Robert Half - Batesville, MS

Full-time - Entry Level

Batesville, MS

Administrative and Support Services

About the position

The Desktop Support role at Robert Half involves providing Tier 1 and Tier 2 technical support for various hardware and software systems, primarily focusing on desktops, laptops, printers, and peripherals. The position requires troubleshooting and resolving technical issues, maintaining IT asset inventory, and collaborating with team members to improve IT processes.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot hardware and software for Windows and Mac systems.
• Perform support for Microsoft 365 applications (e.g., Outlook, OneDrive, Teams).
• Administer and maintain systems through SCCM (System Center Configuration Manager).
• Provide support for RF scanners and mobile device management (MDM) in warehouse settings.
• Troubleshoot basic networking issues, including TCP/IP, VPN, and Wi-Fi connectivity.
• Assist in user account management, password resets, and Active Directory administration.
• Document support issues and resolutions in the helpdesk system.
• Collaborate with team members to identify and implement IT process improvements.
• Support users in using remote access tools and VPN software.
• Assist with software deployment, updates, and patch management.
• Maintain IT asset inventory, including hardware and software licenses.
• Support incident resolution and root cause analysis for recurring issues.

Requirements

• 2+ years of experience in a desktop support or IT help desk role.
• Proficient in troubleshooting hardware and software issues on Windows and Mac.
• Familiarity with Microsoft 365 administration and support.
• Understanding of Active Directory, TCP/IP networking, and VPN.
• Knowledge of SCCM for software deployment and systems management.
• Familiarity with mobile device management tools.

Nice-to-haves

• Experience with RF scanners, SCCM, and supporting warehouse technology is a plus.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan