Desktop Support

$43,680 - $49,920/Yr

Luytens Technology Solutions LLC - Lansing, MI

Full-time

Lansing, MI

About the position

The Desktop Support role in Lansing, MI, is a contract position focused on providing hands-on technical support for end users, primarily dealing with Windows and Mac systems. The position requires a proactive approach to resolving hardware and software issues, supporting audio/video conferencing equipment, and assisting with new user onboarding. The ideal candidate will have a strong customer service orientation and a willingness to learn and adapt to new technologies.

Responsibilities

• Provide end user support for Windows PC and Mac related issues.
• Assign and manage incident tickets through Service Now.
• Support meeting rooms, including audio/video conferencing hardware.
• Assist with new user onboarding and prepare necessary IT equipment.
• Follow technical guides for retiring and wiping old devices.
• Image and configure new PCs according to technical guides.
• Resolve end user issues related to hardware and software.
• Document issues and gather information for tickets in Service Now.
• Maintain a proactive mindset and eagerness to learn.
• Fix issues and support various client operating systems, including Windows and Mac.
• Support iOS and other handheld devices.
• Troubleshoot and resolve hardware issues, particularly with Dell and Mac PCs.

Requirements

• Strong hands-on experience in end user support for Windows PC and Mac.
• Experience with incident ticketing systems, specifically Service Now.
• Ability to support audio/video conferencing hardware.
• Experience in new user onboarding and IT equipment preparation.
• Knowledge of technical guides for device retirement and imaging.
• Proficient in resolving hardware and software issues for end users.
• Strong note-taking and information-gathering skills for ticket documentation.
• Proactive mindset with a willingness to learn and help others.
• Experience supporting Microsoft Office Suite, including Office 365.
• Technical knowledge of various hardware platforms for troubleshooting.

Nice-to-haves

• Experience in customer support (1 year preferred).
• Experience with iOS (1 year preferred).
• Experience with Windows (1 year preferred).