TEKsystems - Providence, RI
posted about 2 months ago
Full-time - Entry Level
Providence, RI
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Desktop Support position at TEKsystems involves direct interaction with a diverse user base across the organization, requiring the ability to manage multiple concurrent issues with limited supervision. The role is responsible for ensuring the stability of the computing environment and acts as a liaison between the corporate Information Services team and users. The incumbent must possess strong technical skills, particularly in supporting a Windows-based environment, and demonstrate effective problem-solving abilities to maintain operational efficiency.
Responsibilities
- Provide technical support for all devices connected to the computing environment.
- Install and configure tablet, laptop, desktop, and server computers, printers, and other peripherals.
- Troubleshoot hardware issues and provide user support in an enterprise environment.
- Collaborate with corporate and international IT staff to ensure a stable working environment.
- Assist in implementing and supporting IT products and services that meet user expectations.
- Provide second-level support for collaboration and audio-visual technology.
Requirements
- High level of knowledge in supporting a Windows-based client computing environment.
- Robust hardware troubleshooting skills and significant user support experience.
- Ability to install and configure various computing devices and peripherals.
- Demonstrated technical knowledge to provide solutions and assist others.
- Effective communication skills, both oral and written.
- Ability to work autonomously or in a team environment.
Nice-to-haves
- Knowledge of Collaboration & Audio Video technology such as Smart Board, Microsoft Surface Hub, Cisco Video Conferencing, and Crestron.
Benefits
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth options
- Voluntary Life Insurance and AD&D for employees and dependents
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), Vacation, or Sick Leave
