Desktop Technician

$52,000 - $52,000/Yr

A-1 Personnel Of Houston - Houston, TX

Part-time - Entry Level

Remote - Houston, TX

Administrative and Support Services

About the position

The Desktop Technician role involves providing technical support for a government entity, specifically the District Courts. This part-time, temporary position requires troubleshooting and maintaining software and hardware, supporting courtroom technology, and assisting users with various software applications. The technician will also be responsible for maintaining technical inventory and documentation, as well as providing training and support for remote systems access.

Responsibilities

• Provide help desk support for the District Courts by telephone, remote control, and onsite support.
• Install, maintain, and troubleshoot software and hardware.
• Support and maintain audio and video presentation equipment in courtrooms.
• Setup and maintain specialty laptops for a wide range of audio-video needs.
• Support virtual Courtroom environments (Zoom and live streaming).
• Assist in creating and testing images for end users' computers.
• Assist in setup and executing video conferences when necessary.
• Provide support to end-users on various software including Microsoft Office, Eclipse, and Microsoft Outlook.
• Work closely with the Judges and their court reporters to provide real-time testimony for high-profile court proceedings.
• Responsible for technical inventory, including disposing of old inventory.
• Maintain procedural documentation for court operations related to technology.
• Help the courts maintain updated website content as needed.
• Support users with telecommuting and remote systems access.
• Develop customized computer applications training curricula and train DCA and District Courts personnel.
• Provide offsite support at Conferences and meetings.
• Field a diverse array of support calls, including helping users resolve non-technology problems by serving as a liaison between users and service-providing departments.
• Rollout and migrate from aged to new hardware and software.

Requirements

• High School Diploma or GED equivalent from an accredited educational institution.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• 3 years of experience in software troubleshooting.
• 3 years of experience with Microsoft Office.

Nice-to-haves

• Strong desktop support troubleshooting capabilities, including providing system administration and application support in a hands-on fashion.
• Excellent written and oral communications skills.
• Ability to work well as part of a team.

Benefits

• Part-time schedule
• Competitive pay rate of $25 per hour