Desktop Technician

TEKsystems - Columbia, MO

Full-time - Entry Level

Columbia, MO

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Desktop Technician is responsible for providing technical support to client workstations, telecom, printers, servers, and network equipment. This role involves diagnosing, troubleshooting, and resolving hardware and software issues for employees, as well as managing device connections in manufacturing lines. The position requires strong technical skills and effective communication to interact with various users and teams within the organization.

Responsibilities

• Provide on-site technical support for end-users.
• Provide Standard and Local Software Support — MS Office 365, Outlook, Security tools.
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Perform ITSM (ServiceNow), MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime.
• Resolve technical problems in a timely and efficient manner to minimize downtime.
• Install, configure, and maintain desktop and laptop hardware and software, including operating systems, applications, and peripheral devices.
• Maintain Dashboard Expectations for Exception & Standard WINTEL PC's, ITSM (ServiceNow) tickets, Site Telecom, & PC/Server Vulnerabilities.
• Communicate technical information to end-users in a clear and concise manner.
• Collaborate with other IT teams to resolve complex technical issues.
• Document all technical support activities in the CMDB/ITSM ticketing system (ServiceNow).
• Contribute to the development of knowledge articles and other support documentation.

Requirements

• High school diploma or equivalent required; technical degree or certification preferred.
• 1+ years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications, and desktop hardware.
• Knowledge of networking and telecommunications technologies.
• Strong problem-solving and analytical skills.
• Ability to lift and move computer equipment weighing up to 50 pounds.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Nice-to-haves

• Experience with telecommunications and printer maintenance is preferred.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)