Detection & Investigation Analyst Lead: Friday - Monday 9:30 am - 8:00 pm EST

PNC • Pittsburgh, PA

386d

About The Position

As a Detection & Investigation Analyst Lead within PNC's Zelle Fraud organization, you will be responsible for reviewing and investigating customer cases related to potential and actual losses due to fraud and Anti-Money Laundering activities. This role involves early detection of suspicious activities, minimizing risks, and leading the work of detection and investigation staff. The position may be performed remotely from a quiet, confidential space approved by PNC, and requires working Friday to Monday from 9:30 am to 8:00 pm EST.

Requirements

• University/college degree with less than 1 year of professional experience or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered.

Nice To Haves

• Analytical Thinking
• Customer Solutions
• Decision Making
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies

Responsibilities

• Review and investigate customer cases and reports for potential and actual loss.
• Minimize fraud, Anti-Money Laundering, and organizational risk.
• Perform early detection of suspicious activity and control losses.
• Lead and train detection and investigation staff as needed.
• Research and analyze bank activities to detect and prevent fraudulent activities.
• Recommend disposition of cases and identify gaps for control enhancements.
• Use defined research procedures to identify and resolve issues.
• Identify trends and escalate issues as appropriate.
• Follow standards to mitigate fraud and other risk exposures.
• Prepare and maintain documentation of analysis performed.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree