DevOps Engineer - Enterprise Solutions

$46,000 - $98,000/Yr

Edgewater Federal Solutions - Albuquerque, NM

Full-time

Onsite - Albuquerque, NM

Professional, Scientific, and Technical Services

About the position

Edgewater Federal Solutions is seeking a skilled and experienced DevOps Engineer to join our team. The ideal candidate will have a strong background in ServiceNow system administration and automation, with proficiency in PowerShell scripting and REST API integration. This role will involve configuring and maintaining various ServiceNow modules, developing record producers, and automating ticket management processes. The DevOps Engineer will also support the integration of existing applications and contribute to the enhancement of our service delivery capabilities. In this position, you will be responsible for installing, configuring, managing, and supporting Microsoft Windows and Linux Servers in a VMware environment as necessary to support the continuing projects of the team and its customers. You will manage OS patching schedules of the servers that the team employs and/or supports. Additionally, you will design, implement, and manage robust IT service management solutions using ServiceNow, ensuring seamless integration with existing systems and processes. You will collaborate with the ServiceNow Platform Admins to create, edit, and modify workflows, portals, and knowledge bases. Troubleshooting and resolving issues in development, test, and production environments will be a key part of your responsibilities, along with applying project management expertise to plan, execute, and deliver complex initiatives on time and within scope, while effectively managing resources and stakeholder expectations. Maintaining clear and consistent communication with stakeholders, providing regular updates on project status, milestones, and any issues that arise will also be essential. Furthermore, you will manage scripting and coding projects using CI/CD tools such as GitLab and GitHub, develop and maintain PowerShell scripts for ServiceNow automation, and leverage REST APIs, JSON, and other common API models to develop integrations between software tooling and environments.

Responsibilities

• Install, configure, manage, and support Microsoft Windows and Linux Servers in a VMware environment.
• Manage OS patching schedules of the servers that the team employs and/or supports.
• Design, implement, and manage IT service management solutions using ServiceNow.
• Configure and maintain ServiceNow modules, including Incident Management, Change Management, and Service Catalog.
• Collaborate with ServiceNow Platform Admins to create, edit, and modify workflows, portals, and knowledge bases.
• Troubleshoot and resolve issues in development, test, and production environments.
• Apply project management expertise to plan, execute, and deliver complex initiatives on time and within scope.
• Maintain clear and consistent communication with stakeholders, providing regular updates on project status and milestones.
• Collaborate with team members to manage the support, configuration, and patching of remote services.
• Engage enterprise support as necessary to ensure uptime of services.
• Manage scripting and coding projects using CI/CD tools (GitLab, GitHub, etc.).
• Develop and maintain PowerShell scripts for ServiceNow automation, including ticket creation and field updates.
• Leverage REST APIs, JSON, and other common API models to develop integrations between software tooling and environments.

Requirements

• Bachelor's Degree in a related field; OR AA and three years of related experience.
• Five years of experience related to IT operations, IT Service Management, and System Administration.
• Proven experience in scripting languages including PowerShell, Python, and JavaScript.
• Proven experience with relational databases and reporting metrics.
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q clearance.

Nice-to-haves

• Relevant certifications such as PMP, ITIL, ServiceNow or equivalent.
• In-depth understanding of ITSM best practices.
• Experience with advanced technological solutions and innovations.