DevOps Engineer II

$86,000 - $141,800/Yr

One Call Medical - Concord, NH

Full-time - Mid Level

Remote - Concord, NH

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About the position

The DevOps Engineer II at One Call Medical, Inc. plays a crucial role in automating and enhancing the build and deployment processes, as well as managing the public and private cloud infrastructure. This position is designed for individuals who are looking to make a significant impact in their work, contributing to the mission of providing timely care to injured workers. The role requires a blend of technical skills and the ability to collaborate effectively with various teams, ensuring that the software deployment lifecycle is seamless and efficient. The DevOps Engineer will be involved in troubleshooting code, resolving coding issues, and serving as a liaison between application development and operational infrastructure teams. This position is ideal for someone who thrives in a dynamic environment and is committed to continuous improvement and innovation in DevOps practices. In this intermediate-level role, the engineer will be expected to handle moderate to complex issues with some degree of independence. The responsibilities include reviewing application requirements, coordinating software releases, monitoring production systems, and driving automation and containerization strategies. The engineer will also be responsible for planning, designing, testing, and delivering applications and infrastructure using Continuous Integration/Continuous Delivery (CI/CD) models. Hands-on experience with Azure DevOps, scripting, and automation development is essential, along with familiarity with Docker, Kubernetes, and various programming languages. The role demands a proactive approach to identifying capacity and performance issues, ensuring that service level agreements (SLAs) are met, and enforcing quality controls throughout the deployment process. The DevOps Engineer II will also engage with information security to enhance the CI/CD framework with DevSecOps practices, ensuring that security tools and controls are integrated into the development lifecycle. This position requires a strong sense of accountability, attention to detail, and the ability to communicate effectively with team members and stakeholders. The work environment is primarily sedentary, with occasional physical demands, and the role may involve working from home or in an office setting. Overall, this position offers an opportunity to contribute to a meaningful mission while developing and applying technical skills in a supportive and collaborative environment.

Responsibilities

• Troubleshoots code and assists with the resolution of coding issues.
• Serves as a liaison between application development teams and operational infrastructure teams, integrating the full software deployment lifecycle.
• Reviews application requirements and anticipates system needs to ensure availability and scalability of systems.
• Coordinates release of new or revised software or systems and monitors performance.
• Monitors production systems using APM and other tools; remediates production issues and implements performance/cost improvements.
• Identifies capacity and performance issues to ensure SLAs are met.
• Ensures pre-production environments are built and managed.
• Drives DevOps automation and containerization strategies that align with DevOps principles and standards.
• Plans, designs, tests, and delivers applications and infrastructure using Continuous Integration/Continuous Delivery (CI/CD) model.
• Designs and builds pipelines, automation, containers, and Infrastructure as Code for enterprise applications.
• Implements standards and best practices for the CI/CD framework.
• Engages with information security to augment the CI/CD framework with DevSecOps and standardized security tools and controls.
• Enforces quality controls and gates to the build, test, and deploy process while establishing Definition of Ready and Definition of Done to ensure quality of delivery.
• Collaborates on and provides input into the CICD roadmap, identifying gaps and dependencies.
• Performs DevOps health assessment on existing pipelines, identifying gaps and recommendations.
• Documents services and processes.

Requirements

• Bachelor's degree in technical discipline or related field, or equivalent combination of education, training, or work experience.
• Minimum of 3 to 5 years of experience in a technical discipline or related field.
• Must have experience with MS Azure and scripting.
• Experience with software development and supporting developers.
• Experience with one or more development languages, such as Java, Python, Go, JavaScript, C++, or similar.
• Experience with "on-premises to cloud" migrations or IT transformations.
• Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner.
• Knowledge of basic IT technologies (i.e., operating systems, network devices, software development and architecture).
• Debugging skills and problem-solving skills.
• Detail-oriented with the ability to understand and apply technical concepts.
• Team skills, including the ability to establish and maintain effective working relationships.

Nice-to-haves

• Experience with Docker and Kubernetes.
• Familiarity with standard IT security practices such as identity and access management, data protection, encryption, certificate, and key management.

Benefits

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours for professional and community development
• 18 days of Paid Time plus 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program providing free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Healthcare concierge
• Pet Insurance
• The One Call Foundation for unexpected emergencies.