DevOps Engineer - Self Service UI Infrastructure & Operations

Comcast - West Chester, PA

Full-time - Mid Level

West Chester, PA

10,001+ employees

Broadcasting and Content Providers

About the position

The DevOps Engineer III position at Comcast focuses on modernizing infrastructure workflows through innovative automation methods. The role involves leveraging expertise in Ansible and Terraform for infrastructure automation, managing CI/CD pipelines, and utilizing containerization technologies like Docker and Kubernetes. The engineer will be part of a high-performance team dedicated to providing reliable and secure self-service UI products to residential customers, while continuously improving operational workflows and ensuring seamless integration of projects into the operations environment.

Responsibilities

• Drives issues through closure engaging all appropriate resources.
• Leads technical bridges and provides troubleshooting direction.
• Provides guidance and recommended solutions to complex technical issues.
• Acts as an advocate for Engineering Operations procedures, policies and processes.
• Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
• Creates data and metric systems to track operational workflows; maintains records of results and feedback.
• Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to Engineering and vendors on defects and required enhancements.
• Attains all relevant industry standard technical certifications.
• Performs complex and routine maintenance tests for designated areas of engineering.
• Identifies, isolates and escalates issues to appropriate personnel.
• Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Contributes to design considerations for new products or architectural changes to existing products.
• Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.

Requirements

• Minimum of 5 years of progressively responsible experience as a DevOps Engineer, with a focus on infrastructure automation and continuous deployment.
• Expertise in deploying, managing, and operating scalable, highly available, and fault-tolerant systems on AWS/Azure/VMs hosted in Native Comcast Cloud.
• Extensive experience developing Ansible automation for configuration management and deployment, with proficiency in CI/CD pipelines using tools like GitHub Actions, Concourse, or Octopus Deploy.
• Familiarity with containerization technologies such as Docker and orchestration tools like Kubernetes for container deployment and management.
• Proficiency in any of the programming/scripting languages such as Python, JavaScript, Shell/Bash scripting.

Benefits

• Comprehensive health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Tuition reimbursement
• Professional development opportunities
• Employee discounts on services
• Flexible work arrangements