DevOps Engineer (USA)

About the position

Deskpro is an award-winning helpdesk software that helps to bring better online customer service to millions of people. Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place, giving them the software tools needed to provide incredible customer support. Deskpro has two different deployment models that present unique challenges for our DevOps engineers. We run Deskpro in the Cloud as a SaaS product running on AWS, but we also ship Deskpro to customers on-premise that run the software on their own servers using docker. Your job will encompass multiple parts of the business, everything from CI/CD setups and supporting developers, to maintaining and improving our SaaS platform, to improving our on-premise products. There is a variety to this role that'll make certain you'll never get bored and your skills will always be improving.

Responsibilities

• Improving our CI/CD processes such as improving performance
• Working with developers to improve DX for them, such as building tooling to enable engineers to work more effectively
• Improving and maintaining our AWS infrastructure
• Helping us plan and deploy new technology
• Building new tools for our on-premise customers, or working with customers to create stable on-premise solutions
• Helping troubleshoot and debug production systems

Requirements

• Experience deploying containers to production on 'bare metal' servers as well as Cloud providers
• Strong experience with AWS and running containers in AWS using ECS
• Experience with a IaC tool such as Terraform
• Experience implementing Gitops flows and creating scalable CI/CD workflows on Github
• Experience running Linux-based servers (i.e. non-AWS environments)
• Experience with common internet protocols and technologies such as HTTP, email (SMTP, POP3, IMAP, Exchange), SAML, LDAP, etc.

Nice-to-haves

• Experience running MySQL in production
• Experience with Kubernetes in production

Benefits

• Competitive Salary + share options
• Benefits package, including 401k and healthcare benefits
• A chance to be truly invested in a growing software company, with generous share options
• A mixture of autonomy over your role and real responsibilities to the team and business